Stockpot Support
Something not working, or a question the app does not answer? Email contact@theneeb.com and a person will read it. There is no ticket system and no bot.
You can also send a report from inside the app: open the side menu, then Report a problem. That attaches the app version and which screen you were on, which usually saves a round of questions.
A search came back with nothing, or failed
Searching reads live pages from the web, so it takes about 15 to 25 seconds and it can occasionally come up short. Things that help:
- Give it more time. Longer than 45 minutes finds far more than "up to 15".
- Leave the mood filters blank. Every one you add narrows the net.
- Add a few staples to your kitchen. Salt, oil, onion and garlic unlock a surprising number of recipes.
- If it fails repeatedly, the server may be briefly down. Try again in a few minutes, then email us.
A recipe needed something I do not have
Every recipe is checked against your kitchen before you see it, but recipe pages are written by people and some list things in ways no checker catches. Tell us which recipe and we will fix the matching rule. Reports like this are the main reason it keeps getting better.
I paid and the app still says I am on the free tier
Open the side menu, tap Subscribe, then Restore Purchases. That asks Apple directly and is the fix in almost every case. If it still does not appear, email us with the date of purchase and we will sort it out.
How do I cancel?
Subscriptions are handled entirely by Apple, so they are cancelled on your phone rather than in the app: Settings, your name at the top, then Subscriptions. The app's Manage Subscription link opens the same screen. Cancelling stops the next renewal, and you keep Unlimited until the period you already paid for ends.
Can I get a refund?
Refunds are Apple's to give and we genuinely cannot issue one. Go to reportaproblem.apple.com, sign in, and choose the purchase. If you feel something about the app misled you, email us anyway and say so. That is worth knowing even when we cannot refund it.
The camera scan missed things
It reads what it can see, so a packed shelf photographed at an angle will lose whatever is hidden behind something else. One shelf at a time, straight on, labels showing, works best. Anything it misses can be typed into the ingredient search.
Someone posted something they should not have
Press and hold the comment to report it, and choose a reason. You can block the person from the same menu, which hides everything they write from you immediately. Reports reach us directly and we remove content and stop devices from commenting where it is warranted. You can also turn comments off entirely in Profile.
I lost my kitchen
Your kitchen, saved recipes and settings live on your phone rather than on our server, because there are no accounts. Deleting the app deletes them, and we cannot restore them or move them to a new phone. That is the trade for never asking you to sign up for anything.
Something else
Email contact@theneeb.com. Say what you were doing and what happened, and attach a screenshot if you have one.